Product Support Services

Challenges We Address

Organizations the world over are facing business challenges related to high customer churn, rapidly changing technology, rising customer expectations, and the high cost of operations. The exponential demand for Internet-based devices and sophisticated products are making it challenging for companies to manage these devices. Given this scenario, companies are focusing on improving and innovating their support processes for customer acquisition, service, and retention. SWEETBALL is helping clients differentiate themselves through world-class product support services, helping them troubleshoot and resolve problems quickly, thereby improving service levels and attaining higher customer satisfaction.

Our product support services include:

• Customer Support Services
o Customer Help Desk.
o Order Management.
o Up-sell/Cross-Sell.
o Complaint Handling and Dispute Resolution.
• Consumer Hardware / Product Support Services
o Installation/Configuration Support.
o Product Registration/Activation.
o Troubleshooting.
• Technical Support Services
o L0,L1 & L2 Technical support services.
o Warranty Management.
o Remote technical support for multiple devices and platforms.
o Loyalty Management.
• IT & Software Support Services
o App support services.
o System and Account management services.